Last updated: 17 July 2026
These Terms and Conditions (the “Terms”) govern your access to and use of AsbestosInspection.co.uk, its website, enquiry forms, introductions and related communication support (together, the “Website Service”). The Website Service is operated by Box 4 Digital Group Ltd, company number 17253991, whose registered office is Suite 114B, Business First, Davyfield Road, Blackburn, United Kingdom, BB1 2QY (“we”, “us” and “our”).
By using the Website Service or submitting an enquiry, you confirm that you have read and accept these Terms. If you submit an enquiry for a business, property owner, landlord, dutyholder or other organisation, you confirm that you are authorised to do so.
1. Our role is limited to introductions
We operate an information, enquiry-routing and introduction service. We may pass the information you provide to one or more independent asbestos consultants, surveying organisations, laboratories, analysts, contractors or other providers in our network (“Consultants”) who may be able to respond.
We do not carry out asbestos inspections, surveys, reinspections, sampling, laboratory analysis, air monitoring, removal, remediation or other site work. We do not prepare, issue, sign, approve or certify survey reports, registers, management plans, test results, clearance documents, certificates of reoccupation or any other professional document.
We are not a surveying organisation, laboratory, licensed asbestos contractor, insurer, legal adviser or regulatory authority. We are not the employee, employer, partner, joint venturer, representative or agent of any Consultant. A Consultant is an independent third party and is not authorised to make promises or accept liability on our behalf.
2. Enquiries and introductions
Submitting an enquiry does not create a booking, appointment or contract for asbestos work. It does not guarantee that a Consultant will respond, accept the work, attend by a particular time, quote a particular price or achieve a particular outcome.
We decide whether and to whom an enquiry may be passed using the information available to us. An introduction, listing, reference to a Consultant, or assistance with contact does not amount to an endorsement, warranty or guarantee of that Consultant, their availability, competence, accreditation, insurance, financial standing or work.
Once we have put you and a Consultant in contact, our introduction has been completed. We may, as a matter of goodwill, help relay messages or clarify contact details, but we do not become a party to your dealings, assume a duty to supervise them, or undertake to mediate, investigate or resolve a dispute.
3. Your contract is with the Consultant
You decide whether to appoint a Consultant. Any quotation, scope, appointment, site attendance, report, certificate, advice, invoice, payment or other agreement is solely between you and the Consultant. The Consultant’s own terms and conditions will apply to that work. These Terms govern only your relationship with us and the Website Service.
You are responsible for checking before appointment:
- the Consultant’s identity, experience, competence and suitability for the required work;
- current insurance and any licence, certification or accreditation required for the particular activity;
- where relevant, the current UKAS accreditation schedule of the surveying organisation or laboratory, not merely the display of a logo or general claim;
- the written quotation, price, cancellation terms, timing, access arrangements and payment terms;
- the exact survey or service type, intended purpose, areas included, exclusions, limitations, degree of intrusion, sampling and laboratory arrangements; and
- the proposed deliverables and whether the resulting report or certificate will be suitable for your intended legal, regulatory, contractual, property or project purpose.
You should obtain independent professional or legal advice if you are unsure what work or document is required.
4. Reports, results and certificates
Every inspection, sample, analysis, report, finding, recommendation and certificate is the sole responsibility of the Consultant or other organisation named as its issuer. We do not control how work is scoped or performed and do not independently inspect a property, verify samples, audit findings, check omissions or confirm that a report or certificate is accurate, complete, authentic, legally compliant or fit for a particular purpose.
No asbestos survey or sample can guarantee that every asbestos-containing material has been identified. Scope, access, sampling strategy, inaccessible areas, exclusions and limitations can affect what a report supports. You must read the Consultant’s report and terms, raise questions with its issuer and ensure that any limitation is addressed before relying on it or allowing work to proceed.
The words “inspection” and “certificate” in our trading names or Website content describe the types of enquiry we help route. They do not mean that we inspected, certified, guaranteed or accepted responsibility for a property, material, report, result or Consultant.
5. Your responsibilities and safety
You must provide information that is accurate, complete and not misleading to the best of your knowledge, including relevant property details, proposed works, occupancy, access restrictions, known hazards and existing records. You must have authority to share information and request contact in relation to the property.
Do not disturb, break, drill, sand, cut, scrape, sweep, vacuum or collect a sample from suspected asbestos in order to complete an enquiry. If material is damaged or work may disturb it, stop work, keep people away from the immediate area and seek competent advice.
Using the Website Service does not transfer or satisfy any duty imposed on an owner, occupier, employer, contractor, designer, client or dutyholder. You remain responsible for compliance with applicable law and for making sure the correct assessment, survey, controls and information are in place before work proceeds.
6. Prices, payments, cancellations, refunds and chargebacks
We do not collect, hold, process or receive the Consultant’s fee for inspections, reports, certificates or other work. We do not issue the Consultant’s invoice and are not the merchant or supplier of that work. Unless we expressly agree a separate paid service with you in writing, submitting an enquiry and receiving an introduction from us is free.
All prices, deposits, payments, cancellations, rescheduling, refunds, credits, alleged overcharging and payment disputes relating to a Consultant’s work must be dealt with directly between you and that Consultant under your contract with them. We are not responsible for paying or funding a refund and cannot authorise, reject or determine a refund on a Consultant’s behalf.
If you wish to dispute a card payment or request a chargeback, you must identify the merchant shown on your statement and contact that supplier and your card issuer. We are not responsible for a payment made directly to a Consultant merely because the relationship began through our Website Service. We may try to help the parties communicate, but that assistance does not make us liable for the payment or outcome.
Nothing in these Terms removes any cancellation, refund, chargeback, Section 75 or other statutory right you may have against the relevant supplier, card issuer or lender. A Consultant must give consumers any cancellation information and remedies required by law for the contract it makes with them.
7. Website information is general
Website content, tools and responses are general information only. They are not property-specific asbestos advice, a survey, a risk assessment, a quotation, legal advice or a substitute for a competent person’s assessment. Laws, guidance, standards and accreditation scopes can change, and you should check current official and professional sources.
We take reasonable care when maintaining the Website but do not warrant that all content is complete, current, error-free or suitable for your circumstances. You must not use Website content alone to decide that a material or area is safe, that asbestos is absent, or that work may proceed.
8. Problems with a Consultant
Any concern about attendance, conduct, workmanship, advice, a report, certificate, invoice, refund or loss must first be raised promptly with the Consultant and through any complaint procedure stated in the Consultant’s terms. Keep the quotation, agreed scope, correspondence, invoice, report, photographs and payment evidence.
You may tell us about a concern at info@asbestosinspection.co.uk. We may record it, request information, pass messages, stop making further introductions or take other action concerning our network. We are not obliged to adjudicate the dispute, compel a Consultant to act, pay compensation, secure a refund, correct a report or provide a replacement service.
9. Acceptable use
You must not misuse the Website Service, submit false or unlawful material, impersonate another person, infringe rights, upload malicious files, attempt unauthorised access, scrape or resell Website data, harass staff or Consultants, or use an enquiry channel for spam or marketing. We may refuse, restrict or end access where we reasonably believe misuse, risk or a breach of these Terms has occurred.
10. Website availability and third-party links
The Website Service is provided on an “as available” basis. We do not guarantee uninterrupted access, continued availability of any Consultant or that messages will always be delivered. We may change, suspend or withdraw any part of the Website Service.
Links to third-party websites are provided for convenience. We do not control and are not responsible for their content, security, availability or terms.
11. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any mandatory rights or remedies available to a consumer.
Subject to the paragraph above, because we are an introducer and not the supplier of asbestos services, we are not responsible or liable for any act, omission, statement, advice, delay, non-attendance, breach, negligence, misconduct, insolvency, inspection, sample, analysis, work, report, recommendation or certificate of a Consultant or other third party. We are not liable for the Consultant’s contract, charges, refusal of a refund, or the consequences of relying on the Consultant’s work.
If you are a consumer, we are responsible only for loss that is a foreseeable result of our own breach of these Terms or our failure to use reasonable care and skill in providing the Website Service. We are not liable for business losses. Nothing in this paragraph affects your statutory rights.
If you use the Website Service wholly or mainly for business purposes, then, subject to the first paragraph of this section, we will not be liable for loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill or data, or for indirect or consequential loss. Our total aggregate liability arising from the Website Service or these Terms will not exceed the greater of £100 and the total fees, if any, paid by you directly to us for the Website Service during the 12 months before the event giving rise to the claim.
You must take reasonable steps to avoid or reduce any loss, including checking scope and credentials, reading limitations, raising apparent errors promptly and not proceeding with unsafe or inadequately scoped work.
12. Business-user indemnity
If you use the Website Service wholly or mainly for business purposes, you will reimburse us for reasonable losses, liabilities and costs arising from your unlawful use of the Website Service, your material breach of these Terms, or information or files you submit that infringe another person’s rights. This section does not apply to consumers acting wholly or mainly outside their trade, business, craft or profession.
13. Intellectual property
The Website, branding, design, text, graphics, software and compilation of content are owned by or licensed to us and protected by intellectual-property law. You may view and print reasonable extracts for your own lawful, non-commercial use. You must not reproduce, republish, sell or exploit them without permission.
14. Privacy
We process personal information as described in our Privacy Policy. By submitting an enquiry, you ask us to use the details to respond, assess routing and share them with relevant Consultants for the purpose of the requested introduction. The privacy consent and acceptance of these Terms are recorded separately.
15. Changes, severability and waiver
We may update these Terms from time to time. The date at the top shows the latest version. Changes apply to use of the Website Service after publication and do not retrospectively alter a separate contract already made with a Consultant.
If a court finds part of these Terms unlawful or unenforceable, the remaining provisions will continue. A delay in enforcing a right is not a waiver of that right. No person other than you and us has a right to enforce these Terms.
16. Governing law and contact
These Terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except that a consumer resident elsewhere in the United Kingdom may bring proceedings in the courts applicable to their home jurisdiction where the law permits.
Questions or complaints about the Website Service or these Terms can be sent to info@asbestosinspection.co.uk, or by post to Box 4 Digital Group Ltd, Suite 114B, Business First, Davyfield Road, Blackburn, United Kingdom, BB1 2QY.